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Operations Project Manager

About Us

Threads is an innovative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest and most beautiful luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is listed in the UK TechTrack 100 2019 in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses.

The Role – Overview

As the Operations Project Manager you will work closely with Management and be a strategic partner to the Executive team. You will be responsible for the full cycle of projects within the business – end to end from scope to deployment. This is much more than your ‘typical’ Project Manager role. As a true owner, you will be someone that can drive change efficiently and resourcefully, by executing yourself and driving others into action, enabling the growth and operational excellence at Threads.

Reporting to the COO, you will command the highest authority to allow you to execute these projects and programs.

The projects & programs you will be working on will be identifying, creating and deploying operational processes to improve our customers’ experience while driving internal efficiencies, reducing costs and expanding our global footprint.

Main responsibilities include:

Working cross-functionally with key internal stakeholders within Sales, Operations, Engineering, Product Development, Marketing, Finance, Supply Chain, Logistics and Planning and will need to ensure proper alignmen

Having ownership for creating, managing and executing on program/project launch plan 

Managing the design of operational processes for each program

Defining and establishing methods, processes and tools for full and proper alignment of the rest of the organisation

Fostering an agile culture and a continuous improvement framework including data collection, insight generation and execution rollout

Establishing data tracking mechanisms by partnering with the Analytics team to drive empirical insights in order to improve the experience and increase engagement

Creating, owning and managing the operational dashboard

Leading and mentoring the teams to deliver a best in class service performance and operational excellence

Staying abreast of developments in the retail landscape, customer experience and technology from key competitors and the wider retail industry.


About You

Threads is growing fast, so you’ll be the sort of person who thrives in an ‘all hands-on deck’ environment and who is happy to get involved at a tactical level. You’ll be able to keep pace with a constantly evolving business and relish a challenge. You’ll be full of fresh ideas and we’ll be ready to hear them.

As we are a dynamic & fast-paced company with a culture that thrives on ambiguity, projects within this role may change or develop, meaning your responsibilities may change or evolve too.

Key Experience & Competencies

Strong track record (3+ years) within a top tier Management or Operation Consultancy, or equivalent cross functional analytics, operation and commercial experience from PE, VC, M&A, IBanking or rotation program – Essential

MBA qualified + 1-3 years experience – Desirable

Experience in the Retail industry – HiOps project managerhly desirable

Experience working in a hyper growth startup environment – Desirable

Experience of managing multiple projects and programs cross-functionally in a matrix organisation

Product experience and/ or working in a Tech Company – Highly desirable

Passion for Business Operations with an entrepreneurial spirit

A problem solver (no problem is too big or too small for you!)

Ability to execute and deliver with tight deadlines

Resourceful (not shy on getting into details) and comfortable with ambiguity

Quick and strong negotiator with international partners

Ability to translate strategy into tactics and pivot quickly


Working at Threads

Culture is very important to us. We work hard and think big. We collaborate, we innovate and we trust each other. We work in a fast-paced environment and, in order to maintain momentum, we invest in our team’s growth and development.

You will be based in our brand new office in the heart of East London, Old Street: an open, collaborative, creative space with bicycle storage, free fruit, tea/coffee and on-site shower facilities.

In addition, here’s a list of the benefits you’ll enjoy:

Pension Contribution

Private Medical Package with Vitality

Discount Programme: A Range of opportunities to purchase discounted products or receive cash back with an extensive range of high street retailers, leisure and travel providers

Gym Membership Discounts

Cycle to Work Scheme